About the role

The Contract and Invoice Operations (CIO) team sits within the Commercial Experience Tower which is an exciting and evolving area of the Diageo Global Business Operations (GBO) service and the responsibilities in this area will continue to develop with agility and pace to continue to meet and exceed the wider business requirements.

The CIO team is responsible for tasks required to ensure that our commercial customers’ retrospective promotional invoices are tracked, validated and coded correctly, including the appropriate records retention, thus ensuring compliant and controlled cash and account management.

The Contract and Invoice Operations Team Lead will primarily be responsible for the CIO service delivery for the cluster of customers allocated to them whilst also being part of the wider CIO team responsibilities including operational cover, functional capability building, team documentation maintenance and coaching support.

The role will also have specific on-going responsibility including but not limited to:

Responsible for people management for Contract & Invoice Operations team

Mitigating risk of attrition by providing a consistent and vocal management point of contact to the team and the internal stakeholders

Responsible for quality assurance for all Contract & Invoice Operations activities

Oversee the day-to-day cash management activities

Manage the team service levels and develop robust controls

Coordinating and facilitating the identification of simplification and efficiency improvements for the relevant processes

Support and assist in managing escalations

Support implementation/ standardization of projects and change across CIO

Promotes Inclusion & Diversity

What you’ll bring

Excellent Business English & Italian or Greek (preferably both)

Demonstrate strong leadership skills, including team management and motivation, and general interpersonal skills – previous people management experience is a must requirement

Possess Finance operations background with high level of numeracy and precision, with robust analytical skills

Possess either Credit Control, Customer Service, AP, AR and / or relevant CIO experience

Nurture and develop people talent, through providing the right opportunities, coaching and performance management

Results oriented, strong drive and urgency

Able to work to tight deadlines

Awareness of controls and risk management

Strong problem identifying and problem-solving skills

Build and sustain excellent relationships with multiple stakeholders